Returns for Unopened & Unused Products
Unopened and unused products can be returned to us within 45 days for a refund.
Please note:
Original shipping charges are not refundable
We do not provide return labels
Return shipping costs are the responsibility of the customer
Items must be unused and in original condition
Please contact us before sending anything back so we can provide return instructions.
Opened or Used Products
Because our paint is custom-mixed to the specific paint code selected when the order was placed, opened or used products are generally not eligible for return.
However:
If your concern qualifies under our Color Match Guarantee, we will review the issue and assist accordingly.
We may request photos or additional details to determine the best resolution.
Missing or Damaged Items
If your order arrives with missing items or visible damage:
Contact us as soon as possible:
Use Ask Shine to send us a message
OR email us at support@scratcheshappen.com
Include photos of the packaging and contents if applicable
We will replace missing or damaged goods at no charge.
Custom-Mixed Paint
Custom-mixed automotive paint is produced specifically for your vehicle’s color code.
If the color appears incorrect or there was a paint code mix-up — whether at your end or our end — please contact us before returning the product. Many color concerns can be resolved without a physical return.
Before Sending Anything Back
Please contact us first so we can:
Confirm eligibility
Provide return instructions (if applicable)
Determine whether your issue falls under the Color Match Guarantee
Determine whether a paint code issue can be resolved with a color exchange
This helps prevent delays and unnecessary shipping.
Do You Provide an RMA Number or RMA Label for Return?
We do not issue separate RMA numbers or prepaid return labels. If your return is approved by our Support team, your order number serves as your return reference (RMA).
Approved returns may be shipped using the carrier of your choice.
USA Returns
Aerosol Kits – USA Returns
Aerosol products must ship by a ground service that accepts limited-quantity hazardous materials. USPS typically accepts limited-quantity aerosol shipments via USPS Ground Advantage when marked appropriately for ground transport. We recommend confirming eligibility with your local post office before shipping.
Bottle Kits – USA Returns
Most bottle kits can be returned using USPS Ground or a similar service. Shipping cost typically ranges from $4–$6 depending on weight and location.
Canada Returns
Aerosol Kits – Canada Returns
Return shipping options for aerosol products in Canada may be limited, and not all carriers accept them. Canada Post does not accept aerosols. Purolator, FedEx and UPS handle consumer returns. Customers are responsible for arranging and paying for return shipping if eligible.
Bottle Kits – Canada Returns
Bottle kits may be returned using the carrier of your choice.
FAQ
Can I return a custom-mixed paint kit?
Do you provide prepaid return labels?
I sold my car after ordering. Can I refuse the package when it arrives?
In many cases, yes — but it depends on the shipping carrier and the delivery status.
🇺🇸 U.S. Orders (USPS) If your order shipped via USPS recently and has not been opened, you may:
Write “REFUSED” clearly on the package
Leave it unopened
Return it to your local post office USPS will return it to us at no charge.
🇨🇦 Canada Orders If your order shipped via Canada Post recently and has not been opened, you may:
Write “REFUSED” on the package
Return it to a Canada Post location Canada Post will return it to us.
If your order shipped via Intelcom or FedEx, refusal is not supported.